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Agent Responsibilities
The UOWD works with dedicated Agents across the world, who provide prospective students and their parents with information, support and advice on studying with us.
UOWD values the relationships and support of our education agents. To support our relationship, we have provided a summary of our expectations and agency responsibilities, for further details please consult your Agency Agreement.
As one of our authorised agents it is important that you understand your responsibilities and correct procedures.
An agent can:
- Provide guidance on the degrees, courses and entry requirements
- Submit student applications and supporting documents to UOWD
- Assist students with visa applications and provide pre-enrolment information
Once an application has been submitted, it will be considered by UOWD who makes all decisions. The authority to assess an application or to offer a place to an applicant rests only with UOWD.
UOWD expects its education agents to:
- Learn about UOWD programs, processes and procedures.
- Keep up-to-date with UOWD updates.
- Attend UOWD agent training and refresher sessions.
- Actively promote UOWD, its programs and other services.
- Provide accurate, complete and up-to-date information to prospective students, applicants and third parties.
- Advise, evaluate and screen all prospective students and collect from the students on behalf of UOWD the admission documentation and required supporting documents.
- Submit complete applications for admission including supporting documents on behalf of a student.
- Ensure the authenticity of all documents submitted in support of a student’s application to the University.
- Be compliant with the UOWD’s directions regarding the distribution of the Agent’s promotional materials.
- Keep accurate and complete records of agent activities.
- Cooperate fully with UOWD in the UOWDs monitoring of the Agent’s performance.
- Act in an honest, ethical and professional manner at all times.
Browse our resource below:
- Raise an invoice. One invoice can have multiple students.
- Merge into one pdf file:
- Invoice
- Commission calculation by student
- Copy of agent agreement
- If this is first commission claim, complete supplier form
- One invoice per email should be submitted.
- Submit pdf file to [email protected]
- Copy email to [email protected]
Each invoice should contain:
- All invoices need to be addressed to
University of Wollongong in Dubai FZ-LLC
UOWD Building, Dubai Knowledge Park
Dubai, United Arab Emirates
P.O. Box 20183 - The date of the invoice and an invoice reference number.
- Each recruited Student’s family name, given name/s.
- Each recruited Student’s identification number, as provided by the University on the Confirmation of Enrolment.
- The name of the Program(s) enrolled in by the recruited Student.
- UAE-based agents: add tax registration number 100376212500003
Browse our resource below:
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